CREDIT: LYNKWELL
Lynkwell, a U.S.-based provider of electric vehicle (EV) charging solutions, has launched EVSE-360, combining Lynkwell’s software platform with end-to-end warranty protection.
Backed by EVSTAR and underwritten by an A+ rated insurer, EVSE-360 addresses the most pressing need in the industry – safeguarding the performance of critical EV charging infrastructure. Lynkwell and EVSTAR’s integrated approach ensures that charger issues are identified early through real-time monitoring, resolved quickly via remote troubleshooting when possible, and escalated to expert field technicians when needed – all backed by a U.S.-based, human support team.
EVSE-360 is designed for customers who want to minimize downtime, avoid costly repairs, and protect their investment. By delivering a unified solution that reduces operational risk, EVSE-360 empowers businesses to stay focused on growth while keeping their EV infrastructure reliable and fully supported.
EVSE-360 provides:
- Integrated warranty and software: Access charger and site health, performance, pricing, and more – all visualized and available anytime.
- Full-value protection for the entire term: 100% parts, labor, and shipping coverage for mechanical and electrical failures, power surges, and accidental handling damage.
- Revenue reimbursement: If a claim isn’t resolved within 72 hours of approval, site hosts receive daily compensation for downtime.
- Underwritten by A+ insurance provider: The site host’s investment remains protected regardless of what happens to the charger or the dynamics of the industry.
- Second-chance coverage: Owners can retroactively enroll chargers sold within the past 18 months, making it easy to extend protection to past installations.
- Unified claims process: Regardless of the issue or cause, customers leverage a single point of contact for software, hardware, and support to streamline communication and minimize delays.
“EVSE-360 is more than a warranty program; it’s an infrastructure strategy,” says Schuyler Poukish, chief executive officer at Lynkwell. “We engineered this platform to meet the real-world demands of diverse site hosts that need performance they can trust and protection they don’t have to think twice about. By unifying advanced diagnostics, seamless support, and total lifecycle coverage, EVSE-360 eliminates complexity and sets a new standard for reliability in EV infrastructure.”
“We’re proud to power the protection layer behind Lynkwell’s EVSE-360 platform. By combining our top-rated coverage directly into Lynkwell’s technology stack, site hosts get more than a safety net – they get a full-service ecosystem that proactively manages risk, uptime, and revenue impact. This is a first for the industry, and we’re excited to be part of such a forward-thinking solution,” says Andrew Hoehner, chief executive officer at EVSTAR.
Lynkwell’s suite of EV charging solutions underpins the EVSE-360 offering:
- ViaLynk Real-Time Analytics provides insights into station performance, utilization, revenue, and health through Lynkwell’s dashboard, enabling site hosts to optimize pricing, prioritize maintenance, plan energy needs, drive more traffic during slow periods, and guide expansion decisions.
- Future-ready software is built for constant evolution, with ongoing updates that deliver new capabilities to meet the changing needs of site hosts and drivers. Features such as energy management, guest charging access, and configurable operating hours are just a few examples of how Lynkwell continuously enhances the platform to keep sites competitive, efficient, and ready for what’s next.
- Seamless hardware interoperability lets site hosts deploy the best-fit chargers for every location, expand faster without costly disruptions, and manage it all through one unified platform.